World-Renowned Chinese Dumpling Restaurant, Din Tai Fung, To Serve as the Pilot Concept for Integration
New York, NY (RestaurantNews.com) Tattle, the innovator in the customer experience improvement (CXI) category, today announced its integration with Up n’ go, a contactless payment solutions platform, which enables guests dining out to make paying and splitting the check easier, faster and more secure. Din Tai Fung, a world-renowned Chinese dumpling restaurant originating in Taiwan with locations across the West Coast, is the first restaurant to offer the integration with Tattle and Up n’ go.
Tattle is a customer feedback technology platform built with an open-API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, such as dine-in, take-out, delivery, and drive-thru for omni-channel visibility. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
Up n’ go is a highly efficient, user-friendly payment service that uses the technology found in almost everyone’s pocket, their phone. Guests simply scan their check using an iPhone or Android camera, which brings up their check via Up n’ go’s mobile site. From there they can utilize Apple Pay, Google Pay or Venmo, depending on the restaurant, or any major credit card to pay their bill, and leave without waiting for their server to return.
“With dine-in demand steadily growing, restaurant operators have begun to infuse much of their off-premise playbook for the dine-in guest experience through the adoption of ordering and contactless mobile payments, which elevates operational performance,” said Tattle CEO/Founder, Alex Beltrani. “We are thrilled to add another integration that enables post-transaction surveys for actionable feedback that empowers operators to improve operational performance.”
The restaurant benefits of Tattle’s integration with Up n’ go include:
- SMS or Email survey distribution to guests for optimal engagement
- Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
- Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
- More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls
“Restaurants are deeply interested in hearing directly from their guests in order to continuously refine their concepts and operations. Combining this with restaurants and guests’ ever-increasing demand for safe and secure contactless payments makes this a great partnership,” says Up n’ go’s President, Touradj Barman.
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by interacting with their customers where they make transactions. Using existing third party tools and API integrations, we connect brands with their guests at every touch point of the customer journey. Through our AI, we recommend the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
About Up n’ go
Up n’ go was the first third-party to provide a simple QR code to pay a restaurant check without requiring downloading an app, and launched in January of 2018, well before COVID-19. Up n’ go was also the first to offer contactless split the check, saving servers tons of time, and Apple Pay, Google Pay, and Venmo payment options at the table via guest phones. Up n’ go is directly integrated into NCR Aloha and Micros point of sale systems, and offers the industry’s first Text the Check™? option enabling guests to pay for to-go orders by text before arriving at the restaurant. Up n’ go is now available nationwide and has been used to pay nearly 2,000,000 checks as of March, 2021.
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